All that legal stuff...
Order Cancellation PolicyIn the event of a cancellation of a job ownership of all copyrights and the original artwork shall be retained by ONE Creative Solution, and a cancellation fee for work completed, based on the contract price and expenses already incurred, shall be paid by the Client.
Policy for Printing jobs:If the job has not been submitted to the printer, we will work with you, the Client to make any changes. (Additional fees may apply)
Once a job has been printed, there is NO CANCELLATION ALLOWED and NO NEW FILES ALLOWED - NO REFUNDS.
Jobs may be subject to additional fees if Rust Creative needs to fix mistakes made by you, for us to finalize preparation of files prior to printing. You will be notified of these mistakes/charges before we fix them and before we charge you.
Policy for Design jobs:If you request design work and we begin the job, you will be charged in full for the design according to predetermined estimates or prices listed on our website. We will consult with you to get your input on the design by providing a proof. If you (the customer) are not satisfied with the design, we will work with you to create the design of your liking, (additional fees may apply) however we do NOT provide any refunds for design jobs.
General InformationAny original media provided by the client to One Creative Solution (discs, photos, slides, proofs, etc.) are non-returnable and become the property of ONE Creative Solution, unless pre-arrangements are made. The preferred file type for printing jobs is Adobe PDF. Acceptable applications for Mac & PC include (but are not limited to) Quark Xpress, Adobe Illustrator, Adobe InDesign, Adobe Photoshop and Adobe PDF. We cannot guarantee consistent results if files are generated by other applications like Microsoft Publisher. For best results, all raster-based files should be converted to CYMK. All fonts must be included or embedded. Images must be flattened with CMYK color-mode and submitted in JPEG, TIFF or EPS format. Proofs will be provided if requested by Client. Printing time begins after receipt of final proof approval if a proof has been requested. Final approval will only be accepted in written format. No verbal approvals will be accepted. Quoted printing prices do not include any shipping, handling or sales taxes (if applicable) unless otherwise stated. Printing prices are subject to change without notice. All jobs require payment in full upon receiving the job invoice from ONE Creative Solution. Unless other payment terms have been previously arranged and account is up to date, your credit card may be charged upon placement of order.
Right Of RefusalONE Creative Solution reserves the right to refuse service or products to any person or organization.
Turnaround TimeONE Creative Solution makes every possible effort to turn jobs around as quickly as possible. If estimated turnaround times are provided, your job may require more time due to unforeseeable or uncontrollable circumstances or additional revisions to the job. ONE Creative Solution will not credit or refund customers if a job runs past a provided turnaround time estimate. TURNAROUND TIMES ARE AN ESTIMATE, NOT A GUARANTEE!
Website Material Usage RightsThe copyright and other intellectual property rights in all material (collectively "Content"), on this Website are owned by our licensor or us and must not be reproduced without our prior consent. Protected Content on this Website includes but is not limited to: information, images, illustrations, designs, icons, data, software, photographs, graphs, videos, fonts, graphics, music and sounds. All content is protected by copyright, trademark, patent or other proprietary rights, and these rights are valid and protected in all forms, media and technologies existing now or developed in the future. Except as expressly authorized or licensed, you may not copy, modify, remove, delete, augment, add to, publish, transmit, participate in the transfer or sale, lease or rental of, create derivative works from or in any way exploit any of the Content, in whole or in part. All Content is copyrighted as a collective work under the U.S. and international copyright laws, and ONE Creative Solution owns, to the fullest extent allowed by such laws, the copyright in the selection, coordination, arrangement, and enhancement of all Content. The ONE Creative Solution/rustcreative.com logos and other trademarks on our Website are the property of their respective owners and are owned by, licensed to, or, where required, used with permission of ONE Creative Solution, and, as such, may not be reproduced, copied, or manipulated in any manner without the express, written approval of the trademark or copyright owner.
Errors, Corrections and ChangesOccasionally there may be information on our Website that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, and availability. However, we do not guarantee the correctness or completeness of Content on this Website. We may make changes to the material on this Website at any time and without notice. The Content on this Website may be out of date, or on rare occasions incorrect and we make no guarantee that such Content is correct or up to date.
Exclusion of LiabilityYou, the Client agree to indemnify, defend and hold harmless ONE Creative Solution, its partners, affiliates, subsidiaries, divisions and suppliers from any liability, loss, claim and expense (including attorneys' reasonable fees) related to your violation of this Agreement.